Caso você comprasse um produto com defeito, saberia realizar a troca em inglês? Nesta aula do nosso curso online de inglês, você aprenderá o que dizer nessa situação e outras lições ligadas a esse tema.
1 . Observe as fotos. O que você acha que está acontecendo?
2 . Ouça e leia o diálogo. Consulte as palavras no Word Bank, se necessário.
SALES ASSISTANT: Do you need any help?
CUSTOMER: Yes, actually. I bought these jeans last week and they’re too small.
SALES ASSISTANT: Oh, that’s a pity. Do you want to exchange them or do you want a refund?
CUSTOMER: Have you got a size twelve?
SALES ASSISTANT: I think so. Let me see. Yes. Here we are. Would you like to try them on?
CUSTOMER: Yes, please.
SALES ASSISTANT: The changing rooms are over there.
CUSTOMER: Thank you.
(5 minutes later)
SALES ASSISTANT: How are the jeans?
CUSTOMER: Fine. They fit really well.
SALES ASSISTANT: Good. Yes, they look very nice on you. So that’s just a straight exchange then. Have you got the receipt?
CUSTOMER: Here it is.
SALES ASSISTANT: Thank you. Now let me put them in a bag for you.
How to say it
Nós juntamos as palavras quando falamos. Quando há um som de consoante no fim de uma palavra e uma vogal no início da palavra seguinte, juntamos a consoante com a vogal.
Do you need any help?
3 . Ouça o diálogo novamente e anote as palavras que você percebe que
estão se juntando.
4 . Agora responda às perguntas sobre o diálogo na loja.
1 Why has the customer brought back the jeans?
2 What does the sales assistant suggest?
3 What does the customer want to do?
4 What size does the customer ask for?
5 Why is the customer happy with the new jeans?
6 What does the sales assistant need before she can exchange the jeans?
Usamos too + adjetivo para dizer que alguma coisa tem mais determinada qualidade do que é necessário ou aceitável.
The jeans are too small. (O jeans é muito pequeno.)
The flat is too expensive. (O apartamento é muito caro.)
The weather is too cold. (O tempo está muito frio.)
5 . Associe as duas colunas para formar frases completas.
1 My feet hurt
2 Are you
3 I didn’t want the roses
4 He likes the room
5 There are
6 She said the sea was
a) but he thinks the house is too noisy.
b) too cold for going swimming.
c) too many people on the train.
d) because my shoes are too small.
e) as they were too expensive.
f) too young to hire a car?
Escolha palavras do quadro abaixo para completar as frases.
fit | receipt | refund | jeans | exchange
1 Can I ……………… the red sweater for the blue one?
2 The shop will ……………… your money if it doesn’t fit.
3 You need to give them the ……………… if you want to take it back.
4 These ……………… are too big for me.
5 Do you think they ……………… me?
exchange (verbo) = trocar
fit (verbo) = ajustar-se a, ficar bem em
jeans (substantivo) = calça jeans
receipt (substantivo) = recibo
refund (substantivo) = reembolso
1 The jeans are too small.
2 She suggests an exchange or a refund.
3 She wants an exchange.
4 She asks for a size twelve.
5 They fit really well.
6 She needs the receipt.
1-d; 2-f; 3-e; 4-a; 5-c; 6-b
- Lesson 1 - Meeting and greeting people
- Lesson 2 - Where do you come from?
- Lesson 3 - What do you do every day?
- Lesson 4 - Talk about your family
- Lesson 5 - Introducing people
- Lesson 6 - What work do you?
- Lesson 7 - Completing forms and giving personal details
- Lesson 8 - What can you do?
- Lesson 9 - Seaside Mystery: Part 1
- Lesson 10 - Check your progress 1
- Lesson 11 - Applying for a job (1)
- Lesson 12 - Leave a message
- Lesson 13 - Saying thank you
- Lesson 14 - What do you look like?
- Lesson 15 - Likes and dislikes (I)
- Lesson 16 - Likes and dislikes (2)
- Lesson 17 - Applying for a job (2)
- Lesson 18 - More family talk
- Lesson 19 - Seaside Mystery: Part 2
- Lesson 20 - Check your progress 2
- Lesson 1 - Asking where things are
- Lesson 2 - Giving directions
- Lesson 3 - Signs and notices (1)
- Lesson 4 - Telling the time
- Lesson 5 - Buying travel tickets
- Lesson 6 - What is happening?
- Lesson 7 - Signs and notices (2)
- Lesson 8 - What are you going to do?
- Lesson 9 - Seaside mystery: Part 3
- Lesson 10 - Check your progress 3
- Lesson 11 - Asking about places
- Lesson 12 - How do you spell it?
- Lesson 13 - Finding out about cities
- Lesson 14 - Can you repeat that…?
- Lesson 15 - Making sense
- Lesson 16 - Finding out about countries
- Lesson 17 - Dealing with travel situations
- Lesson 18 - Ways to travel
- Lesson 19 - Seaside Mystery: Part 4
- Lesson 20 - Check your progress 4
- Lesson 1 - How much are they?
- Lesson 2 - Weights and measures
- Lesson 3 - Let’s have a takeaway!
- Lesson 4 - Convenience shopping
- Lesson 5 - Buying online
- Lesson 6 - Renting a room
- Lesson 7 - Hiring a car
- Lesson 8 - Placing an order
- Lesson 9 - Seaside Mystery: Part 5
- Lesson 10 - Check your progress 5
- Lesson 11 - How do you like to shop?
- Lesson 12 - Hotel information
- Lesson 13 - Checking in
- Lesson 14 - Making a complaint 1
- Lesson 15 - Checking out
- Lesson 16 - At the shopping center
- Lesson 17 - Exchanging goods
- Lesson 18 - Sending things by post
- Lesson 19 - Seaside Mystery: Part 6
- Lesson 20 - Check your progress 6
- Lesson 1 - Identifying people
- Lesson 2 - Is this yours?
- Lesson 3 - What do they want?
- Lesson 4 - Comparing people
- Lesson 5 - The biggest and the best
- Lesson 6 - Asking and answering questions
- Lesson 7 - What are they doing?
- Lesson 8 - Describing people
- Lesson 9 - Seaside Mystery: Part 7
- Lesson 10 - Check your progress 7
- Lesson 11 - Personalities
- Lesson 12 - What do you like doing?
- Lesson 13 - What did you do at the weekend?
- Lesson 14 - What was it like?
- Lesson 15 - Then and now
- Lesson 16 - Have you ever…?
- Lesson 17 - Multi-word verbs
- Lesson 18 - Party people
- Lesson 19 - Seaside Mystery: Part 8
- Lesson 20 - Check your progress 8
- Lesson 1 - Giving orders and making requests (1)
- Lesson 2 - Giving orders and making requests (2)
- Lesson 3 - Following and giving instructions
- Lesson 4 - Giving advice (1)
- Lesson 5 - Giving advice (2)
- Lesson 6 - Talking about obligation 1
- Lesson 7 - Saying how to do things
- Lesson 8 - Talking about quantity (1)
- Lesson 9 - Seaside Mystery: Part 9
- Lesson 10 - Check your progress 9
- Lesson 11 - Talking about quantity (2)
- Lesson 12 - Talking about quantity (3)
- Lesson 13 - Making suggestions and talking about probability
- Lesson 14 - Talking about cause and result
- Lesson 15 - Describing how something is done
- Lesson 16 - Describing something that is happening now
- Lesson 17 - Tell me about them
- Lesson 18 - Describing an action
- Lesson 19 - Seaside Mystery: Part 10
- Lesson 20 - Check your progress 10
- Lesson 1 - Asking about past events (1)
- Lesson 2 - Asking about past events (2)
- Lesson 3 - What were they doing?
- Lesson 4 - Telling a story
- Lesson 5 - What did you do next?
- Lesson 6 - When did it happen?
- Lesson 7 - Talking about obligation 2
- Lesson 8 - What’s going to happen?
- Lesson 9 - Seaside Mystery: Part 11
- Lesson 10 - Check your progress 11
- Lesson 11 - Talking about future plans
- Lesson 12 - Saying when something is going to happen
- Lesson 13 - Talking about past events
- Lesson 14 - How do I get there?
- Lesson 15 - Reporting what people say (1)
- Lesson 16 - Famous lives
- Lesson 17 - Reporting what people say (2)
- Lesson 18 - Promises and resolutions
- Lesson 19 - Seaside Mystery: Part 12
- Lesson 20 - Check your progress 12
- Lesson 1 - Where do you like to go?
- Lesson 2 - Informal invitations
- Lesson 3 - Making travel plans
- Lesson 4 - Talking about the weather
- Lesson 5 - The hottest day
- Lesson 6 - What will you have?
- Lesson 7 - Making predictions
- Lesson 8 - Planning something special
- Lesson 9 - Marianne’s Journey: Part 1
- Lesson 10 - Check your progress 13
- Lesson 11 - Making reservations
- Lesson 12 - Changing plans
- Lesson 13 - Let’s find out
- Lesson 14 - Could you tell me?
- Lesson 15 - Home and away
- Lesson 16 - I’m busy!
- Lesson 17 - A week away
- Lesson 18 - Keeping in touch
- Lesson 19 - Marianne’s Journey: Part 2
- Lesson 20 - Check your progress 14
- Lesson 1 - Very entertaining
- Lesson 2 - Absolutely!
- Lesson 3 - Agreeing with someone
- Lesson 4 - Disagreeing with someone
- Lesson 5 - That’s ridiculous!
- Lesson 6 - Expressing preferences
- Lesson 7 - Wish you were here
- Lesson 8 - I can’t bear it…
- Lesson 9 - Marianne’s Journey: Part 3
- Lesson 10 - Check your progress 15
- Lesson 11 - What do you think?
- Lesson 12 - I’m sorry…
- Lesson 13 - Giving explanations
- Lesson 14 - That’s quite all right
- Lesson 15 - Making a complaint 2
- Lesson 16 - Responding to a complaint
- Lesson 17 - On the contrary…
- Lesson 18 - Reaching a compromise
- Lesson 19 - Marianne’s Journey: Part 4
- Lesson 20 - Check your progress 16
- Lesson 1 - Can I help you?
- Lesson 2 - Your call cannot be taken…
- Lesson 3 - Check it out!
- Lesson 4 - This is a message for…
- Lesson 5 - Just returning your call…
- Lesson 6 - CU L8ter
- Lesson 7 - Something has come up
- Lesson 8 - Marianne’s Journey: Part 5
- Lesson 9 - Check your progress 17
- Lesson 10 - First of all…
- Lesson 11 - Advertising language
- Lesson 12 - I will let you know
- Lesson 13 - Saying it by text
- Lesson 14 - Signs as messages
- Lesson 15 - I’m sorry to have to tell you
- Lesson 16 - Facts and rumours
- Lesson 17 - Understanding our differences
- Lesson 18 - Marianne’s Journey: Part 6
- Lesson 19 - Check your progress 18
- Lesson 1 - A drink for special occasions
- Lesson 2 - Changing jobs
- Lesson 3 - A new life
- Lesson 4 - Relax!
- Lesson 5 - Getting away from it all
- Lesson 6 - A gap year
- Lesson 7 - Now and then
- Lesson 8 - Changes
- Lesson 9 - Marianne’s Journey: Part 7
- Lesson 10 - Check your progress 19
- Lesson 11 - Time out in Barcelona
- Lesson 12 - Downshifting
- Lesson 13 - Is downshifting for you?
- Lesson 14 - Getting used to things
- Lesson 15 - A different kind of life
- Lesson 16 - What’s happening?
- Lesson 17 - What happens next?
- Lesson 18 - The way we are
- Lesson 19 - Marianne’s Journey: Part 8
- Lesson 20 - Check your progress 20
- Lesson 1 - How do you feel? (1)
- Lesson 2 - How do you feel? (2)
- Lesson 3 - How would you feel?
- Lesson 4 - Cheer up!
- Lesson 5 - I don’t believe it!
- Lesson 6 - I want, I want, I want …
- Lesson 7 - It’s your choice
- Lesson 8 - In my opinion…
- Lesson 9 - Check your progress 21
- Lesson 10 - A bit of a disaster
- Lesson 11 - I’m certain
- Lesson 12 - I’m absolutely certain
- Lesson 13 - What a lovely meal!
- Lesson 14 - I’m sorry
- Lesson 15 - Expressing your views (1)
- Lesson 16 - Expressing your views (2)
- Lesson 17 - An interview
- Lesson 18 - Marianne’s Journey: Part 10
- Lesson 19 - Check your progress 22
- Lesson 1 - Persuading someone (1)
- Lesson 2 - Persuading someone (2)
- Lesson 3 - Would you mind if I left early?
- Lesson 4 - Can I help?
- Lesson 5 - Can I offer you something to drink?
- Lesson 6 - Advice and regret
- Lesson 7 - I’m sorry, I can’t…
- Lesson 8 - Justifying your actions
- Lesson 9 - Marianne’s Journey: Part 11
- Lesson 10 - Check your progress 23
- Lesson 11 - What should I do?
- Lesson 12 - Agreeing and disagreeing
- Lesson 13 - That’s settled then…
- Lesson 14 - I’ll meet you halfway…
- Lesson 15 - Making comparisons
- Lesson 16 - Do you approve?
- Lesson 17 - I’d rather not say…
- Lesson 18 - No, of course not…
- Lesson 19 - Marianne’s Journey: Part 12
- Lesson 20 - Check your progress 24