Making a complaint 2
Você já imaginou não saber fazer uma reclamação? Agora não precisa! Aprenda nesta lição como reclamar quando algo não é do seu agrado!
1 . Você ouvirá algumas pessoas fazendo reclamações. Relacione as expressões abaixo com cada uma das reclamações.
a) too much
b) too big
c) too hot
d) too tired
e) too cold
Você pode usar as expressões seguintes quando reclama de alguma coisa.
I am very unhappy about …
I’m afraid that …
I must complain about …
I don’t like …
I object to …
I can’t stand …
Use esta expressão em situações informais:
I am fed up with …
2 . Ouça a gravação novamente. Quais das palavras e expressões do quadro Word Power foram usadas?
3 . Leia a carta de reclamação escrita por Kevin Peel e responda às perguntas a seguir.
I recently bought a mobile phone from your shop and the staff told me that it would be rent free for three months. However, after a month I received a bill for the rental. I spoke to your staff on the phone and was told that this must be a mistake. They said they would make sure that the mistake was corrected. Then this week I received another bill for the rental. I also received a letter asking for the rent for the first month and telling me that if this is not paid immediately then the phone line would be cut.
I am very unhappy about this situation and would be grateful if you could let me know as soon as possible what you will do to resolve the matter.
1 What is Kevin complaining about?
a) His mobile phone doesn’t work.
b) He has received a bill for the rent.
c) The shop won’t change his phone.
2 The staff promised to
a) give him money back.
b) pay the bill for him.
c) correct the mistake.
3 What happened this week?
a) They cut the phone line.
b) He received another bill.
c) The rental was increased.
4 Kevin is very annoyed because he thought
a) he paid too much for the phone.
b) the staff were rude to him.
c) he had three months free rental.
Grammar: would and will
Lembre-se: would pode ser usado em vez de will no discurso indireto. Por exemplo, se alguém diz:
I will come tonight
isso pode ser reportado como:
He said he would come tonight.
Encontre exemplos desse uso de would em discurso indireto na carta do exercício 3.
4 . Passe as frases abaixo para o discurso indireto usando would.
1 I will drive my sister to the cinema.
I said …………………………
2 We will visit some friends on the way.
We said …………………………
3 They will live in Paris after the wedding.
They said …………………………
4 Will you be in for dinner tonight?
She asked if …………………………
5 I will not stay there on my own.
I said …………………………
6 Will you stop singing that song?
He asked if …………………………
Complete as frases (1–6) com as palavras do quadro abaixo.
afraid | object | unhappy | complain | don’t like | fed up
1 I am totally …………………… with the bad service your company has given.
2 I am very …………………… about the way you did not deliver the furniture on the date we agreed.
3 I …………………… having to stay at home every day waiting for the delivery van.
4 I …………………… to the way your staff spoke to me on the phone.
5 I’m …………………… that it is impossible to understand the instruction booklet.
6 I must …………………… about the quality of the furniture you sent me.
bill (substantivo) = conta
booklet (substantivo) = livreto
delivery van (substantivo) = van de entregas,
rental (substantivo) = aluguel
resolve (verbo) = resolver
Speaker 1: I’m afraid that …
Speaker 2: I can’t stand …
Speaker 4: I don’t like …
Speaker 5: I’m fed up with …
1-b; 2-c; 3-b; 4-c
1 I said I would drive my sister to the cinema.
2 We said we would visit some friends on the way.
3 They said they would live in Paris after the wedding.
4 She asked if I would be in for dinner tonight.
5 I said I wouldn’t stay there on my own.
6 He asked if she would stop singing that song.
1 fed up
3 don’t like
- Lesson 1 - Meeting and greeting people
- Lesson 2 - Where do you come from?
- Lesson 3 - What do you do every day?
- Lesson 4 - Talk about your family
- Lesson 5 - Introducing people
- Lesson 6 - What work do you?
- Lesson 7 - Completing forms and giving personal details
- Lesson 8 - What can you do?
- Lesson 9 - Seaside Mystery: Part 1
- Lesson 10 - Check your progress 1
- Lesson 11 - Applying for a job (1)
- Lesson 12 - Leave a message
- Lesson 13 - Saying thank you
- Lesson 14 - What do you look like?
- Lesson 15 - Likes and dislikes (I)
- Lesson 16 - Likes and dislikes (2)
- Lesson 17 - Applying for a job (2)
- Lesson 18 - More family talk
- Lesson 19 - Seaside Mystery: Part 2
- Lesson 20 - Check your progress 2
- Lesson 1 - Asking where things are
- Lesson 2 - Giving directions
- Lesson 3 - Signs and notices (1)
- Lesson 4 - Telling the time
- Lesson 5 - Buying travel tickets
- Lesson 6 - What is happening?
- Lesson 7 - Signs and notices (2)
- Lesson 8 - What are you going to do?
- Lesson 9 - Seaside mystery: Part 3
- Lesson 10 - Check your progress 3
- Lesson 11 - Asking about places
- Lesson 12 - How do you spell it?
- Lesson 13 - Finding out about cities
- Lesson 14 - Can you repeat that…?
- Lesson 15 - Making sense
- Lesson 16 - Finding out about countries
- Lesson 17 - Dealing with travel situations
- Lesson 18 - Ways to travel
- Lesson 19 - Seaside Mystery: Part 4
- Lesson 20 - Check your progress 4
- Lesson 1 - How much are they?
- Lesson 2 - Weights and measures
- Lesson 3 - Let’s have a takeaway!
- Lesson 4 - Convenience shopping
- Lesson 5 - Buying online
- Lesson 6 - Renting a room
- Lesson 7 - Hiring a car
- Lesson 8 - Placing an order
- Lesson 9 - Seaside Mystery: Part 5
- Lesson 10 - Check your progress 5
- Lesson 11 - How do you like to shop?
- Lesson 12 - Hotel information
- Lesson 13 - Checking in
- Lesson 14 - Making a complaint 1
- Lesson 15 - Checking out
- Lesson 16 - At the shopping center
- Lesson 17 - Exchanging goods
- Lesson 18 - Sending things by post
- Lesson 19 - Seaside Mystery: Part 6
- Lesson 20 - Check your progress 6
- Lesson 1 - Identifying people
- Lesson 2 - Is this yours?
- Lesson 3 - What do they want?
- Lesson 4 - Comparing people
- Lesson 5 - The biggest and the best
- Lesson 6 - Asking and answering questions
- Lesson 7 - What are they doing?
- Lesson 8 - Describing people
- Lesson 9 - Seaside Mystery: Part 7
- Lesson 10 - Check your progress 7
- Lesson 11 - Personalities
- Lesson 12 - What do you like doing?
- Lesson 13 - What did you do at the weekend?
- Lesson 14 - What was it like?
- Lesson 15 - Then and now
- Lesson 16 - Have you ever…?
- Lesson 17 - Multi-word verbs
- Lesson 18 - Party people
- Lesson 19 - Seaside Mystery: Part 8
- Lesson 20 - Check your progress 8
- Lesson 1 - Giving orders and making requests (1)
- Lesson 2 - Giving orders and making requests (2)
- Lesson 3 - Following and giving instructions
- Lesson 4 - Giving advice (1)
- Lesson 5 - Giving advice (2)
- Lesson 6 - Talking about obligation 1
- Lesson 7 - Saying how to do things
- Lesson 8 - Talking about quantity (1)
- Lesson 9 - Seaside Mystery: Part 9
- Lesson 10 - Check your progress 9
- Lesson 11 - Talking about quantity (2)
- Lesson 12 - Talking about quantity (3)
- Lesson 13 - Making suggestions and talking about probability
- Lesson 14 - Talking about cause and result
- Lesson 15 - Describing how something is done
- Lesson 16 - Describing something that is happening now
- Lesson 17 - Tell me about them
- Lesson 18 - Describing an action
- Lesson 19 - Seaside Mystery: Part 10
- Lesson 20 - Check your progress 10
- Lesson 1 - Asking about past events (1)
- Lesson 2 - Asking about past events (2)
- Lesson 3 - What were they doing?
- Lesson 4 - Telling a story
- Lesson 5 - What did you do next?
- Lesson 6 - When did it happen?
- Lesson 7 - Talking about obligation 2
- Lesson 8 - What’s going to happen?
- Lesson 9 - Seaside Mystery: Part 11
- Lesson 10 - Check your progress 11
- Lesson 11 - Talking about future plans
- Lesson 12 - Saying when something is going to happen
- Lesson 13 - Talking about past events
- Lesson 14 - How do I get there?
- Lesson 15 - Reporting what people say (1)
- Lesson 16 - Famous lives
- Lesson 17 - Reporting what people say (2)
- Lesson 18 - Promises and resolutions
- Lesson 19 - Seaside Mystery: Part 12
- Lesson 20 - Check your progress 12
- Lesson 1 - Where do you like to go?
- Lesson 2 - Informal invitations
- Lesson 3 - Making travel plans
- Lesson 4 - Talking about the weather
- Lesson 5 - The hottest day
- Lesson 6 - What will you have?
- Lesson 7 - Making predictions
- Lesson 8 - Planning something special
- Lesson 9 - Marianne’s Journey: Part 1
- Lesson 10 - Check your progress 13
- Lesson 11 - Making reservations
- Lesson 12 - Changing plans
- Lesson 13 - Let’s find out
- Lesson 14 - Could you tell me?
- Lesson 15 - Home and away
- Lesson 16 - I’m busy!
- Lesson 17 - A week away
- Lesson 18 - Keeping in touch
- Lesson 19 - Marianne’s Journey: Part 2
- Lesson 20 - Check your progress 14
- Lesson 1 - Very entertaining
- Lesson 2 - Absolutely!
- Lesson 3 - Agreeing with someone
- Lesson 4 - Disagreeing with someone
- Lesson 5 - That’s ridiculous!
- Lesson 6 - Expressing preferences
- Lesson 7 - Wish you were here
- Lesson 8 - I can’t bear it…
- Lesson 9 - Marianne’s Journey: Part 3
- Lesson 10 - Check your progress 15
- Lesson 11 - What do you think?
- Lesson 12 - I’m sorry…
- Lesson 13 - Giving explanations
- Lesson 14 - That’s quite all right
- Lesson 15 - Making a complaint 2
- Lesson 16 - Responding to a complaint
- Lesson 17 - On the contrary…
- Lesson 18 - Reaching a compromise
- Lesson 19 - Marianne’s Journey: Part 4
- Lesson 20 - Check your progress 16
- Lesson 1 - Can I help you?
- Lesson 2 - Your call cannot be taken…
- Lesson 3 - Check it out!
- Lesson 4 - This is a message for…
- Lesson 5 - Just returning your call…
- Lesson 6 - CU L8ter
- Lesson 7 - Something has come up
- Lesson 8 - Marianne’s Journey: Part 5
- Lesson 9 - Check your progress 17
- Lesson 10 - First of all…
- Lesson 11 - Advertising language
- Lesson 12 - I will let you know
- Lesson 13 - Saying it by text
- Lesson 14 - Signs as messages
- Lesson 15 - I’m sorry to have to tell you
- Lesson 16 - Facts and rumours
- Lesson 17 - Understanding our differences
- Lesson 18 - Marianne’s Journey: Part 6
- Lesson 19 - Check your progress 18
- Lesson 1 - A drink for special occasions
- Lesson 2 - Changing jobs
- Lesson 3 - A new life
- Lesson 4 - Relax!
- Lesson 5 - Getting away from it all
- Lesson 6 - A gap year
- Lesson 7 - Now and then
- Lesson 8 - Changes
- Lesson 9 - Marianne’s Journey: Part 7
- Lesson 10 - Check your progress 19
- Lesson 11 - Time out in Barcelona
- Lesson 12 - Downshifting
- Lesson 13 - Is downshifting for you?
- Lesson 14 - Getting used to things
- Lesson 15 - A different kind of life
- Lesson 16 - What’s happening?
- Lesson 17 - What happens next?
- Lesson 18 - The way we are
- Lesson 19 - Marianne’s Journey: Part 8
- Lesson 20 - Check your progress 20
- Lesson 1 - How do you feel? (1)
- Lesson 2 - How do you feel? (2)
- Lesson 3 - How would you feel?
- Lesson 4 - Cheer up!
- Lesson 5 - I don’t believe it!
- Lesson 6 - I want, I want, I want …
- Lesson 7 - It’s your choice
- Lesson 8 - In my opinion…
- Lesson 9 - Check your progress 21
- Lesson 10 - A bit of a disaster
- Lesson 11 - I’m certain
- Lesson 12 - I’m absolutely certain
- Lesson 13 - What a lovely meal!
- Lesson 14 - I’m sorry
- Lesson 15 - Expressing your views (1)
- Lesson 16 - Expressing your views (2)
- Lesson 17 - An interview
- Lesson 18 - Marianne’s Journey: Part 10
- Lesson 19 - Check your progress 22
- Lesson 1 - Persuading someone (1)
- Lesson 2 - Persuading someone (2)
- Lesson 3 - Would you mind if I left early?
- Lesson 4 - Can I help?
- Lesson 5 - Can I offer you something to drink?
- Lesson 6 - Advice and regret
- Lesson 7 - I’m sorry, I can’t…
- Lesson 8 - Justifying your actions
- Lesson 9 - Marianne’s Journey: Part 11
- Lesson 10 - Check your progress 23
- Lesson 11 - What should I do?
- Lesson 12 - Agreeing and disagreeing
- Lesson 13 - That’s settled then…
- Lesson 14 - I’ll meet you halfway…
- Lesson 15 - Making comparisons
- Lesson 16 - Do you approve?
- Lesson 17 - I’d rather not say…
- Lesson 18 - No, of course not…
- Lesson 19 - Marianne’s Journey: Part 12
- Lesson 20 - Check your progress 24